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Technical Assistance

For successful completion of the MSU Distance Education program, we recommend that students have Internet access via DSL or equivalent broadband connectivity.

Traditional dial-up Internet services do not provide adequate support to the many technologies used within the program.

The following software and procedures are necessary for the courses to run smoothly. Please complete the following:

  1. Download and install Firefox ESR. (Installation instructions)
  2. Download the latest version of Acrobat Reader.
  3. Download VLC Media Player.
  4. Additionally, some instructors may require the purchase of specific technologies. Check the course syllabus for specific requirements.

Choose your Learning Management System

Blackboard Learn Logo
Canvas Logo

Blackboard Learn

Browser Support

The Browser Support page lists the supported operating systems and browsers for use with Blackboard Learning System. The Learning System is a web-based application; therefore, other browsers and operating systems may work well. The listed configurations are the only configurations that are tested and supported by Blackboard.


myCourses Videos

Blackboard has provided students with an extensive resource library called the On Demand Learning Center. On Demand Learning Center includes short, interactive video tutorials and Getting Started Guides designed to quickly familiarize you with a feature.


Pop-up Blockers

Pop-up blockers must be turned off when using myCourses. You will receive an error message every time you log in if your computer's pop-up blockers are not disengaged.


Guides


Videos

Canvas

Mississippi State is moving to a new Learning Management System (LMS), Canvas by Instructure, to improve the teaching and learning experience for students and faculty. MSU will conduct a pilot program with approximately 50 instructors and 100 courses taught in the Canvas system for the fall 2018 semester.

Beginning in the spring 2019 semester, all faculty and instructors will move from MSU's current LMS, Blackboard—commonly known as myCourses—to the new platform, Canvas. Developed by Utah-based educational technology company Instructure, Canvas is designed to help teachers more effectively engage students with personalized notifications, real-time feedback and multimedia content, among other features.


The Canvas Guides and Videos will get you started with the basics of Canvas:


Guides:


Videos:

Other Issues

Students registered in distance courses may contact the Center for Distance Education Help Desk for technical assistance. Please call 662.325.0278, email help@distance.msstate.edu or fill out the form below.

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