Technical Assistance
For successful completion of the MSU Distance Education program, we recommend that students have Internet access via DSL or equivalent broadband connectivity.
Traditional dial-up Internet services do not provide adequate support to the many technologies used within the program.
The following software and procedures are necessary for the courses to run smoothly. Please complete the following:
- Download and install Firefox ESR. (Installation instructions)
- Download the latest version of Acrobat Reader.
- Download or upgrade to the latest version of Java.
- Download Adobe Flash Player.
- Download Adobe Shockwave.
- Download VLC Media Player.
- Configure Your Computer for myCourses by following the browser function steps below.
- Additionally, some instructors may require the purchase of specific technologies. Check the course syllabus for specific requirements.
To access your course, please log into myCourses.
DO NOT put the www in the web address. The site will not work if you do.
Browser Support for Blackboard Learn
The Browser Support page lists the supported operating systems and browsers for use with Blackboard Learning System, also known as SP 14. The Learning System is a web-based application; therefore, other browsers and operating systems may work well. The listed configurations are the only configurations that are tested and supported by Blackboard.
myCourses Videos
Blackboard has provided students with an extensive resource library called the On Demand Learning Center. On Demand Learning Center includes short, interactive video tutorials and Getting Started Guides designed to quickly familiarize you with a feature.
Pop-up Blockers
Pop-up blockers must be turned off when using myCourses. You will receive an error message every time you log in if your computer's pop-up blockers are not disengaged.
Check Browser Function Within myCourses
It is important to double check all browser settings with the myCourses program. Log on myCourses and click the browser test.
Clicking on this will check your browser for all important settings and also provide you change options. You must have a GREEN check on each item listed below BEFORE beginning your course.
If you are having issues with myCourses try downloading Firefox ESR as your browser. (Installation instructions)
Other Issues
Students registered in distance courses may contact the Center for Distance Education Help Desk for technical assistance. Please call 662.325.0278, email help@distance.msstate.edu or fill out the form below.